Salesforce AI Services: Smarter. Faster. More Human

Salesforce AI Services | Einstein AI | Einstein Bots | Agentforce | Salesforce AI solutions | Salesforce automation | Salesforce AI for industries | AI in healthcare | AI in education | Salesforce tech stack 

Transform Customer Experience and Operations with Salesforce AI Services 

The future of business is intelligent—and it’s here. With Salesforce AI Services, enterprises can unlock unprecedented efficiency, insight, and personalization. Whether you’re enhancing customer experiences, streamlining operations, or enabling data-driven decisions, Salesforce’s native and extended AI tools are designed to make it happen. 

At Mirketa, we specialize in implementing Salesforce Einstein AI, Einstein Bots, and Agentforce, customized to your unique business needs. Our AI-powered solutions help clients across industries transform how they sell, serve, and scale. 

Our Core Salesforce Development Services 

Einstein Bots are intelligent virtual assistants built natively into Salesforce that interact with users via chat, streamline issue resolution, and drive operational efficiency. 

Key Features:

  • 24/7 support through automated conversations 
  • Seamless handoff to live agents with full chat context 
  • Multilingual capabilities 
  • Integrated workflows to update records, trigger processes, and capture feedback 
  • Deployable across web, mobile, and messaging platforms 

Use Cases:

Einstein AI is Salesforce’s integrated suite of predictive and generative AI tools. It enhances CRM data with machine learning and natural language processing to deliver actionable insights and personalized experiences. 

Key Capabilities:

  • Lead & Opportunity Scoring 
  • Product Recommendations 
  • Sales Forecasting & Pipeline Analytics 
  • Automated Case Classification 
  • Personalized Email Generation (via Einstein GPT) 

Use Cases:

  • Marketing: Deliver hyper-personalized content 
  • Sales: Identify high-value leads and upsell opportunities 
  • Service: Auto-route cases based on priority and topic 

Mirketa leverages Agentforce to transform how businesses operate. By deploying autonomous AI agents, organizations can automate complex tasks, provide 24/7 support, and seamlessly integrate with existing systems, driving unparalleled efficiency and customer satisfaction.  

Top Features:

  • AI-powered knowledge article recommendations 
  • Real-time sentiment analysis 
  • Suggested next-best actions 
  • Email and case summarization using Einstein GPT 
  • Smart macros and auto-classification for faster resolution 

Use Cases:

  • Hi-Tech: Support ticket triage and resolution 
  • Education: Student inquiries and course guidance 
  • Nonprofits: Donor service and volunteer support 

Industries We Serve 

Salesforce AI Services are highly customizable and impactful across a wide range of industries. We tailor implementations to the unique workflows, data structures, and priorities of each sector. 

Technology Stack Behind Our AI Services 

We build and deploy our Salesforce AI solutions using a modern, secure, and scalable tech stack that ensures performance, flexibility, and future readiness. 

Core Salesforce Stack: 

Extended Tools & Integrations: 

  • MuleSoft – for API connectivity and data harmonization 
  • Heroku – for custom AI models and microservices 
  • Salesforce Data Cloud – for unified customer profiles 
  • Slack AI Integration – to drive agent collaboration 
  • Lightning Web Components (LWC) – for dynamic UI components 
  • Einstein Trust Layer – for secure, compliant AI applications 

Proprietary Salesforce-Powered Products 

At Mirketa, we don’t just implement Salesforce—we build on it. Our suite of powerful, ready-to-deploy solutions is designed to accelerate your business transformation with speed, intelligence, and precision. Each product is fully integrated into the Salesforce ecosystem and leverages AI where applicable. 

Why Choose Mirketa for Salesforce AI Services? 

Crest-Level Salesforce Partner 

Dedicated AI & Industry Solution Teams 

Rapid Time-to-Value with Prebuilt Accelerators 

Flexible Delivery Models: Fixed Scope, Agile Pods, Staff Augmentation 

Success Stories Across Fortune 500 and Emerging Enterprises 

Specialization in Highly Regulated Industries 

Featured Insights

Let’s Drive Intelligence at Scale 

Your journey to AI-powered transformation starts here. With Salesforce AI Services, you’re not just automating — you’re innovating.