Salesforce AI Services: Smarter. Faster.
More Human
Salesforce AI Services | Einstein AI | Einstein Bots | Agentforce | Salesforce AI solutions | Salesforce automation | Salesforce AI for industries | AI in healthcare | AI in education | Salesforce tech stack
Transform Customer Experience and Operations with Salesforce AI Services
The future of business is intelligent—and it’s here. With Salesforce AI Services, enterprises can unlock unprecedented efficiency, insight, and personalization. Whether you’re enhancing customer experiences, streamlining operations, or enabling data-driven decisions, Salesforce’s native and extended AI tools are designed to make it happen.
At Mirketa, we specialize in implementing Salesforce Einstein AI, Einstein Bots, and Agentforce, customized to your unique business needs. Our AI-powered solutions help clients across industries transform how they sell, serve, and scale.
Our Core Salesforce Development Services
Einstein Bots are intelligent virtual assistants built natively into Salesforce that interact with users via chat, streamline issue resolution, and drive operational efficiency.
Key Features:
24/7 support through automated conversations
Seamless handoff to live agents with full chat context
Multilingual capabilities
Integrated workflows to update records, trigger processes, and capture feedback
Deployable across web, mobile, and messaging platforms
Einstein AI is Salesforce’s integrated suite of predictive and generative AI tools. It enhances CRM data with machine learning and natural language processing to deliver actionable insights and personalized experiences.
Sales: Identify high-value leads and upsell opportunities
Service: Auto-route cases based on priority and topic
Mirketa leverages Agentforce to transform how businesses operate. By deploying autonomous AI agents, organizations can automate complex tasks, provide 24/7 support, and seamlessly integrate with existing systems, driving unparalleled efficiency and customer satisfaction.
Top Features:
AI-powered knowledge article recommendations
Real-time sentiment analysis
Suggested next-best actions
Email and case summarization using Einstein GPT
Smart macros and auto-classification for faster resolution
Salesforce AI Services are highly customizable and impactful across a wide range of industries. We tailor implementations to the unique workflows, data structures, and priorities of each sector.
Customer sentiment monitoring in service interactions
Technology Stack Behind Our AI Services
We build and deploy our Salesforce AI solutions using a modern, secure, and scalable tech stack that ensures performance, flexibility, and future readiness.
MuleSoft – for API connectivity and data harmonization
Heroku – for custom AI models and microservices
Salesforce Data Cloud – for unified customer profiles
Slack AI Integration – to drive agent collaboration
Lightning Web Components (LWC) – for dynamic UI components
Einstein Trust Layer – for secure, compliant AI applications
Proprietary Salesforce-Powered Products
At Mirketa, we don’t just implement Salesforce—we build on it. Our suite of powerful, ready-to-deploy solutions is designed to accelerate your business transformation with speed, intelligence, and precision. Each product is fully integrated into the Salesforce ecosystem and leverages AI where applicable.
Elixir– AI-Powered Healthcare (EHR)
eCourier – Automated Report Scheduler for Salesforce
Round Robin Distributor – Smart Lead and Case Assignment Engine
Duplicate Search and Merge – Data Hygiene Made Easy
Elixir– AI-Powered Healthcare (EHR)
Elixir is our flagship Salesforce-native Electronic Health Record (EHR) solution designed to optimize patient engagement, care coordination, and operational efficiency.
Key Features:
AI-driven patient no-show prediction
Integrated Patient Portal for appointment booking, communication, and access to records
Smart care plans and workflows
HIPAA-compliant architecture
Built on Salesforce Health Cloud for a unified patient view.
Who It’s For: Healthcare providers, mental health clinics, community health centers, and digital health startups.
eCourier – Automated Report Scheduler for Salesforce
eCourier is a Salesforce-native app that automates the scheduling and delivery of Salesforce reports and dashboards—so your teams stay informed, without lifting a finger.
Key Features:
Schedule reports and dashboards to be sent via email at defined intervals
Supports multiple formats: Excel, CSV, PDF
Delivery to users, roles, or external email addresses
Smart filters to personalize content per recipient
Supports daily, weekly, monthly, or custom cadence
Full audit logs and delivery tracking.
Who It’s For: Sales managers, operations teams, executive leadership, finance teams—anyone who relies on Salesforce reports for decision-making.