Salesforce Experience Cloud Partner - Build Engaging Digital Communities

Experience Cloud | Customer Portals | Partner Communities | Self-Service Portals | Digital Engagement

What is Experience Cloud?

Salesforce Experience Cloud is a powerful platform designed to help businesses build engaging online communities for customers, partners, and employees. It enables organizations to create branded, interactive spaces where users can collaborate, share knowledge, seek support, and engage in meaningful discussions. With customizable tools, user access controls, and seamless integration with other Salesforce applications, Experience Cloud enhances collaboration and drives engagement within your ecosystem.

Who Can Benefit from Experience Cloud?

Salesforce Experience Cloud is a versatile solution that serves a broad range of industries and stakeholders:

Customer Communities

Enhance customer experience with self-service portals, knowledge sharing, and real-time support.

Partner Portals

Strengthen partnerships with better collaboration, lead sharing, and deal tracking.

Employee Engagement

Foster a connected workplace with streamlined communication and resource sharing.

Nonprofits & Government Organizations

Create interactive platforms for mission-driven engagement and collaboration.

Educational Institutions

Build digital learning communities to connect students, teachers, and alumni.

Key Features & Benefits

Community-Building Tools

Feature: Design fully customizable online communities.
Benefit: Tailor experiences for specific user groups, increasing engagement and participation.

Collaboration & Chatter

Feature: Enables real-time discussions and file sharing.
Benefit: Enhances communication and knowledge exchange within communities.

Permissions & Access Control

Feature: Granular control over user access and participation.
Benefit: Ensures data security and compliance with privacy regulations.

Content Management

Feature: Organizes and manages community content efficiently.
Benefit: Improves user experience by making relevant information easily accessible.

Seamless Integration

Feature: Connects effortlessly with Salesforce products and third-party applications.
Benefit: Streamlines business operations and enhances data flow across systems.

Gamification

Feature: Incorporates badges, leaderboards, and rewards.
Benefit: Boosts user engagement and retention within the community.

Case Management & Customer Support

Feature: Enables users to raise support tickets and track issues.
Benefit: Enhances customer service by providing self-service support and direct assistance.

Why Choose Mirketa as Your Salesforce Experience Cloud Partner?

Proven Expertise in Salesforce Experience Cloud

Mirketa is a trusted Salesforce Crest (Gold) Consulting Partner with over a decade of experience in Experience Cloud implementations. Our team of certified Salesforce consultants ensures seamless and effective deployment tailored to your needs.

End-to-End Implementation & Support

From strategy and deployment to post-launch support, we ensure a smooth Experience Cloud implementation that drives long-term success for your organization.

Strategic, Industry-Specific Approach

We take a data-driven, goal-oriented approach to building your Experience Cloud community:

Deep dive into your business challenges and industry-specific needs.
Craft customized solutions that maximize Experience Cloud’s capabilities.
Utilize automation, AI, and analytics to enhance engagement and business outcomes.